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With the question "How did you hear about us?" on new client forms I...

Do nothing
Enter it into a data base then nothing.
Send a thank you card.
Not sure, somebody does something.
Too busy to do anything with it.
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From the Editor:

Hiring, Orientation and Firing: A Constant Struggle

It's amazing how prevalent issues involving hiring and firing personnel can be across a spectrum of vocations. As probably the only practice management publication that conducts ongoing surveys of doctors in various healthcare professions, our surveys continue to document the immense stress involved with personnel issues in private practice....

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APPLICANT SCREENING

The Group Interview
Finding a new employee is a very time consuming process. To consolidate efforts and streamline the initial stage of the interview / selection process, have all the applicants who meet the basic criteria come into the office for a "group interview" session. The purpose for this is that it consolidates the office manager's efforts, giving you an opportunity to get a look at the applicants and screen out those whom you do not care to invest any more time in....

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INTERVIEWING AND SELECTING EMPLOYMENT APPLICANTS

The personal interview represents the basic process to use for selecting the best available person for a job. Relying on the interview process for finding the right person demands that the interviewer possesses the necessary expertise for planning and conducting an effective interview....

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PUTTING YOUR NEW EMPLOYEE ON THE JOB

If bringing on a new employee involves another employee leaving, see to it that the employee who is leaving writes up how all of the duties and functions of the job are to be performed. The employee would then place all of those detailed descriptions in the existing "Job Description" manual for the particular position. This manual would include, but not be limited to....

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TERMINATION OF AN EMPLOYEE

Of the many responsibilities of the office manager, having to terminate an employee is one of the most troublesome and difficult. Termination is the final step of investment protection, one in which the return on investment is wholly inadequate, justifying ending the investment. However difficult, it is part of the job and must be done in as timely and humane a manner as possible....

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PROFILE: Dr. Nancy Summer Lerch, DDS

Dentistry and Women’s Advocacy

Practice: Center for Esthetic Dentistry

Location: New Haven, Connecticut

Dr. Nancy Summer Lerch is an evangelist for women in dentistry. “Being a woman in dentistry is a very great asset. Like any asset it’s something to be shared. It’s a very, very good thing,” she said....

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Fluoridated beverage consumption and dental fluorosis:

There’s a connection

Fluoride is a mineral that protects against dental cavities; however, too much fluoride during tooth formation can lead to dental fluorosis, which is usually characterized by white streaks or splotches on the teeth. Fluoride is naturally present in well water in various concentrations....

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Steroid Abuse Harms Gingival Tissues

Researchers found that using anabolic androgenic steroid is associated with gingival enlargement and may increase gingival index scores

Researchers found that prolonged use of anabolic androgenic steroids (AAS) is closely associated with significant levels of gingival enlargement, according to a study....

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Surgeon Helps Volunteer Group Reach 20-year Milestone

Oral and Maxillofacial Surgeon Helps Volunteer Group Reach 20-year Milestone

When oral and maxillofacial surgeon Louis K. Rafetto, DMD, traveled to Peru to donate his services last February, he became the 5,000th volunteer placement for Health Volunteers Overseas (HVO) – helping the group mark its 20th anniversary....

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Profile: Dr. Missy Tasky, DVM

What it Took to be a Better Manager and Still Practice Quality Medicine

Practice: Gentle Touch Animal Hospital

Location: Denver, Colorado

A certified veterinarian for over 15 years, Dr. Missy Tasky was like a lot of doctors in private practice, struggling to practice quality medicine AND attempt to manage her practice....

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Zoonotic disease control strategies

Zoonotic disease control strategies discussed at 2006 ACVIM forum

As global security issues surrounding mad cow disease, avian influenza and the West Nile virus increase, veterinarians across the globe gathered in Louisville, Ky., at the 2006 ACVIM Forum, to discuss preventative and control strategies to make animals and humans safer.

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Contagious Cancer In Dogs Confirmed

Origins Traced To Wolves Centuries Ago

A new study in the journal Cell provides evidence that a form of cancer afflicting dogs has spread from one individual to another by the transmission of the tumor cells themselves. The disease demonstrates how a cancer cell can become a successful parasite with a worldwide distribution....

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Veterinarian Shortage Poses Threat to Industry, Society

Projected Serious Food Supply Veterinarian Shortage Poses Threat to Industry, Society

- America's livestock and meat industries have one of the world's best health and safety records, but that status may be threatened in the years ahead because of a projected severe shortage of food animal veterinarians....

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PROFILE: Dr. Steve Schoemer, OD

A Major Practice Management Success Story

Practice: Vision Concepts

Location: Springfield, TN

Dr. Steve Schoemer, an optometrist twenty miles outside of Nashville....

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Survey: America's Eye Care Knowledge

Survey Says Adults Not Making the Grade When it Comes to Eye Care Knowledge

Nearly One-Third of America's Children Have Never Been to the Eye Doctor

As millions of students nationwide head back to school, the American Optometric Association's first American Eye-Q survey finds....

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Optometry Backs New Bill Before Congress

Optometry Backs New Bill Before Congress to Make Children's Vision a Top Federal Priority

Senator Christopher Bond Uses Personal Experience and Guidance From AOA to Develop Legislation to Boost State Learning Initiatives....

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Screening Prospective Patients for Laser Eye Surgery

LASIK Expert Dr. James Salz Provides Strategies in the Review of Ophthalmology For Doctors to Better Screen Prospective Patients for Laser Eye Surgery....

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